At city88, the enjoyment of gaming should never come at too high a cost. We provide tools, guidance, and full support so every Malaysian member can enjoy a healthy, safe, and controlled entertainment experience.
Our Philosophy
At city88, we believe that responsible gaming is more than just a slogan — it is a genuine commitment embedded in every aspect of our platform. From interface design and self-control tools to the training of our support team, everything is oriented towards keeping your gaming experience enjoyable and in control.
We understand that for the majority of Malaysian members, playing slots, live casino, betting on the Malaysia Super League or EPL, roulette, and table games at city88 is a casual entertainment activity — much like going to the cinema or bowling. Our goal is to keep it that way for everyone.
We are also aware that a small number of people may find it difficult to keep their gaming habits in check. That is why we provide a range of support tools that are easily accessible, stigma-free, and completely free for all members. city88.
💡 Core Principles: Betting is entertainment, not a source of income. Always set your limits before you play, and stick to them regardless of how the game goes.
Warning Signs
Go through the following checklist honestly. If you answer "Yes" to three or more of these questions, we encourage you to reach out to the city88 support team or use the available self-control tools.
Are you playing with money that should be set aside for bills, food, or daily essentials?
Do you keep playing after a loss, hoping to win back the money you've lost?
Do you often play longer than planned and lose track of time?
Is your gaming activity starting to affect your work, family, or social relationships?
Do you feel the need to hide how much you play from your loved ones?
Free Tools for All Members
All these tools are free, easy to activate, and take effect immediately. No need to speak to anyone — you can set them yourself through your account or contact city88 support.
Set a maximum amount you can deposit into your city88 account on a daily, weekly, or monthly basis. Once a limit is set, our system will not allow deposits that exceed it.
Set a maximum loss amount you are comfortable with over a given period. Once this limit is reached, you will be unable to place new bets until the period resets.
Limit how long you can play within a single login session. The city88 system will send you an alert when your session limit is approaching, and will automatically close the session once the limit is reached.
Take a short break from the city88 platform for 24 hours, 48 hours, 7 days, or 30 days. During the cool-off period, your account will be restricted from all betting activity, but you can still log in to check your balance.
For more serious concerns, self-exclusion allows you to fully block access to your city88 account for 6 months, 1 year, 3 years, or 5 years. All existing balances will be returned after verification.
Disable all promotional and marketing communications from city88 at any time. This includes bonus emails, promotional notifications, and betting messages — to reduce unplanned urges to play.
Why City88 Is Different
City88 conducts age verification during registration and may request additional supporting documents. No exceptions — our platform is strictly for individuals aged 21 and above.
The city88 platform uses an analytics system that automatically detects high-risk gaming patterns and will proactively reach out to the relevant members with support information.
City88's specially trained support team is available 24/7 in Bahasa Malaysia — no language barriers when you need help or guidance on responsible gaming.
City88 does not send any promotional communications to members who are in a cool-off period, under self-exclusion, or who have activated their play limits.
All city88 members can review their full betting, deposit, and withdrawal history at any time through the account dashboard — to support better personal monitoring.
The entire city88 support team undergoes comprehensive responsible gaming training — so they can identify, respond to, and assist members who may need support.
Practical Tips
This guide is not meant to discourage you from playing — it is to ensure your experience at city88 stays enjoyable for the long term.
Decide on an amount you are comfortable "spending" on entertainment before you start playing — and stick to it no matter what.
Money allocated for bills, food, petrol, car payments, or emergency savings should never be used for gambling.
Treat betting as an entertainment expense, not an investment. Winnings are a bonus, not a guarantee.
Get up, take a break, drink some water. Playing for too long impairs your judgment and can lead to poor decisions.
Playing while feeling sad, angry, stressed, or under the influence of alcohol increases the risk of making irrational decisions.
Borrowing money — from any source — to fund gambling is a major warning sign that needs to be addressed immediately.
Losses are part of the game. Never chase your losses — it almost always leads to even bigger ones.
Make sure gaming is only a small part of your life. Set aside time for family, sports, hobbies, and other social activities.
Make use of the deposit limit, loss limit, and session limit tools that city88 provides — they are there for a good reason.
There's no shame in asking for help. Reach out to city88 support or someone you trust if you feel your play is starting to become a problem.
Check Yourself
Answer the following questions honestly. This is not a test — it is simply a personal reflection to help you assess your own gaming habits.
Do you always know how much you have deposited in the past week without having to check?
Are you able to stop playing whenever you want, without feeling pressured to continue?
Is the money you use to play at city88 money you can comfortably afford to lose without affecting your daily life?
Does your gaming activity leave you with enough time for family and friends?
Do you play purely for fun and entertainment, rather than as a way to solve financial problems?
Can you take a break from playing for a week without feeling restless, unsettled, or constantly thinking about the game?
⚠️ If you answered "No" to any of the questions above, we encourage you to use city88's self-control tools or speak with our support team. No judgement, no stigma — we're here to help.
Child Protection
If you use the city88 platform and live with children or teenagers, take the following steps to ensure they cannot access your account:
Having open conversations with children and teenagers about the risks of gambling is one of the most effective protective measures you can take:
⚠️ Immediate Action: If you suspect that someone under the age of 21 has registered or is using an account on city88, please contact us immediately at support@city88.im. City88 will close the account right away and return all funds.
FAQs
City88 is a platform that puts your safety first. Register today and enjoy quality entertainment with free self-control tools, 24/7 support in Bahasa Melayu, and guaranteed fair play.
⚠️ Play responsibly. Minimum age 21. Gambling involves risk. Only use money you can afford to lose.