Help Centre & City88 FAQ

Minimum age requirement to register and use the platform city88 is 21 years old. This is an absolute requirement with no exceptions under any circumstances. City88 conducts age verification during registration and may request supporting documents (such as a copy of your MyKad) before processing your first withdrawal.

No. City88 only allows one account per individual. Holding multiple accounts is a serious violation of our Terms & Conditions and may result in the closure of all associated accounts and the forfeiture of any balances. If you've forgotten your existing account password, use the "Forgot password?" function to regain access — do not register a new account.

To update personal details such as your phone number or email address, log in to your city88 account and go to "Account Settings" → "Personal Profile". Certain changes, such as updating your phone number, require verification via OTP. If you run into any issues, contact city88 support via LiveChat or email at support@city88.im.

To permanently close your account, contact city88 support via LiveChat or email support@city88.im stating your intention. Please ensure you have withdrawn all eligible balances beforehand. The closure process takes 3–5 working days after identity verification. If you are experiencing gambling-related issues, please consider the self-exclusion as an alternative.

Go to page Log In and click "Forgot password?". Enter the email address or Malaysian phone number you registered with. City88 will send a reset link or OTP within 5 minutes. Click the link (or enter the OTP), create a new password, and log back in. If the issue persists after 10 minutes, check your Spam folder or contact our LiveChat support.

Your city88 account will be temporarily locked after 5 consecutive failed login attempts as a security measure. Wait 15 minutes for the lock to be lifted automatically, then try logging in again. If your account remains locked or was locked for another reason, contact city88 support via LiveChat with your phone number and full name ready for identity verification.

City88 may request identity verification (KYC) in the following situations: your first withdrawal exceeds RM1,000, there is unusual activity on your account, or as part of a periodic review. Accepted documents include a copy of your MyKad (front and back) or a valid Malaysian passport. The KYC review process takes 1–3 working days.

First, check the Spam or Junk folder in your email — city88 verification emails sometimes end up there. If it still hasn't arrived after 10 minutes, log in to your account and look for the "Resend verification email" option. If the issue persists, contact city88 LiveChat support and provide the email address you used during registration.

Platform city88 fully optimised for mobile use via your web browser. No app download is required — simply open Chrome, Safari, or any other browser on your Android or iPhone, visit city88.im, and log in. For quicker access, use the "Add to Home Screen" feature for a native app-like experience.

Log in to your city88 account and click "Deposit" on the dashboard. Select your preferred payment method, enter the deposit amount, and follow the payment instructions. Available methods include Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (online banking). Funds are typically credited within 1–5 minutes after a successful payment.

The minimum deposit at city88 varies depending on your chosen payment method:

• Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow: Minimum RM20 per transaction.
• FPX (Maybank2u, CIMB Clicks, RHB, AmBank, Bank Islam, etc.): Minimum RM30 per transaction.

There is no different minimum limit by game type — the same deposit limit applies across all games at city88.

City88 accepts a wide range of popular Malaysian payment methods:

• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct Bank Transfer: DuitNow (QR code and phone number)
• Online Banking (FPX): Maybank2u, CIMB Clicks, RHB Now, AmOnline, Bank Islam, Bank Rakyat, Public Bank, and more

All transactions are processed in MYR (Malaysian Ringgit) only.

Typically, deposits at city88 are credited within 1–5 minutes for all available payment methods. If your deposit hasn't been credited after 15 minutes, check your bank or e-wallet transaction history to confirm the payment went through. If the payment was deducted but your account shows no credit, contact city88 support and include proof of payment (a screenshot of the receipt).

If your deposit fails, please check the following first: (1) Ensure your e-wallet or bank account has sufficient balance. (2) Check that your bank account's daily transaction limit has not been reached. (3) Try a different payment method. If the amount has been deducted from your account but not credited to city88, please contact LiveChat support with proof of payment — we will resolve it within 24 working hours.

The maximum deposit limit depends on your chosen payment method and the limits set by the payment provider (bank or e-wallet). On city88's end, there is no strict fixed maximum deposit limit for regular members — however, limits may be adjusted by the compliance team for specific accounts. Members can also set their own personal deposit limits through the self-control tools in the Responsible Gaming.

Log in to your city88 account and go to "Transaction History" or "Financial Report" in the dashboard. There you can view all deposits made, including the date, amount, payment method, and status (successful, in progress, or failed). If a status shows "in progress" for more than 30 minutes, contact city88 support with the transaction ID for further investigation.

City88 does not charge any fees for deposits. You deposit RM50, you get RM50 in your account — no deductions from city88. However, some banks or e-wallet providers may apply a small transfer fee depending on your service plan with them. Please check with your bank or e-wallet provider if you are unsure.

City88 operates fully in Malaysian Ringgit (MYR, symbol RM). All deposits, withdrawals, bonuses, and bets are displayed and processed in MYR. There is no need for any currency conversion — you pay in Malaysian Ringgit and receive your winnings in Malaysian Ringgit.

Yes, city88 provides deposit limit tools as part of the programme Responsible Gaming. You can set daily, weekly, or monthly deposit limits to suit your needs via "Account Settings" → "Responsible Gaming" → "Deposit Limits". Changes that reduce your limit take effect immediately, while increases require a 72-hour waiting period.

Log in to your city88 account and go to "Wallet" → "Withdrawal". Enter the amount you wish to withdraw and select your preferred receiving method (Malaysian bank account, Touch 'n Go, GrabPay, or DuitNow). Ensure the name on the recipient account matches your city88 registered name. Submit the request and await processing by the city88 team.

city88 withdrawal processing times depend on your VIP membership status:

• Regular members: 4–24 working hours
• Silver/Gold members: 2–12 working hours
• Platinum/Diamond Members: 1–4 hours (express priority)

The first withdrawal following an account information update may require additional review of up to 3 working days.

The minimum withdrawal amount at city88 is RM50 for all methods (Malaysian bank accounts, Touch 'n Go, GrabPay, and DuitNow). Make sure your eligible withdrawable balance in the main account is sufficient (bonus balances that have not met rollover requirements are excluded).

city88 withdrawal funds can be received via:

• Malaysian Bank Account: Maybank, CIMB, RHB, Public Bank, AmBank, Hong Leong, Bank Islam, Bank Rakyat, and all major Malaysian banks.
• E-Wallet: Touch 'n Go eWallet, GrabPay
• DuitNow: Using a registered phone number or IC number

Important: the name on the recipient account must match the name registered on your city88 account.

A city88 withdrawal request may be declined for several reasons:

• Bonus rollover requirements have not been fully met
• Recipient account details do not match the registered name
• KYC verification (identity verification) is required
• Account identified as having suspicious activity
• Duplicate requests (submitted multiple times)

Check your email for further details or contact city88 support for specific information.

The rollover requirement is the total amount you need to wager before bonus funds can be withdrawn. For example, if you receive a RM100 bonus with a 10x rollover requirement, you must place a total of RM1,000 in bets before that RM100 can be withdrawn. Rollover requirements apply to bonus funds only — your own deposit balance can be withdrawn at any time (subject to a minimum of RM50).

City88 does not charge any processing fees for withdrawals. However, if you make more than 3 withdrawals within a 24-hour period, a small service fee of RM2 may be charged from the fourth withdrawal onwards. This fee is in place to prevent system abuse. Platinum and Diamond VIP members are exempt from this charge.

Withdrawal limits at city88 are based on the member's VIP status:

• Regular members: Up to RM10,000 per day
• Silver/Gold members: Up to RM20,000 per day
• Platinum Member: Up to RM50,000 per day
• Diamond members: Exclusive withdrawal limits (contact your personal account manager)

The weekly limit is 5× the daily limit for each tier.

city88 Welcome Bonus of up to RM500 credited automatically when you make your first deposit after registration. Make sure your account is fully activated (email verified) before making your first deposit. The bonus will be credited to your bonus account within 5 minutes of your first deposit being successfully processed. Please refer to the Welcome Bonus page for full details and terms.

Yes, city88 offers various cashback types for active members:

• Weekly Cashback: Up to 5% for regular members, credited every Monday
• Sports Cashback: Exclusively for losing Sports Bets within a specified period
• VIP Cashback: Higher rates for VIP members of up to 15%

Cashback is calculated based on net losses during the promotion period and does not require a special promo code.

During the deposit process, look for the "Promo Code" or "Referral Code" field and enter your code. Click "Apply" to validate the code before proceeding with payment. Make sure the code is entered before completing the deposit — codes cannot be applied once a transaction is finalised. If the code is not working, contact city88 support with a screenshot for review.

In general, city88 limits to one active bonus at a time. You cannot combine two different bonuses for the same deposit. However, certain special promotions (such as bonuses tied to specific sporting events like the Malaysia Cup or Super League) may be combinable with the VIP programme. Check the terms of each promotion to find out whether it can be combined.

Any unused bonuses or unfulfilled rollover requirements before the expiry date will be automatically removed from your account. Withdrawn bonus balances cannot be reinstated. Make sure to check the expiry date of each bonus under "Active Promotions" in your city88 account dashboard and use your bonuses before they expire.

Yes! The city88 Friend Referral Programme lets you earn cash rewards when the friends you invite sign up and make their first deposit. To get started, log in to your account and retrieve your personal referral code. Share the code with your friends — once they register using your code and make a first deposit of over RM50, you'll be eligible for the referral bonus. Check the latest terms in your dashboard.

Yes, city88 offers Free Spins from time to time as part of special promotions, new game launches, or the VIP programme. Free Spins are generally valid only for specific slot games stated in the promotion. The value of each Free Spin varies by promotion. Winnings from Free Spins may be subject to rollover requirements before withdrawal.

Yes! City88 regularly runs special promotions for Sports Betting, especially during major tournament seasons such as the Malaysia Super League, EPL, FA Cup, Piala Malaysia, BWF badminton, and esports tournaments. Sports promotions typically offer enhanced odds, free bet bonuses, or exclusive cashback on selected matches. Keep an eye on the Promotions section in your account or check the Sports Betting for the latest offers.

City88 offers a wide range of game categories to suit every taste:

• Sports: Malaysia's most comprehensive Sports Betting selection
• Sports Betting: Live odds for football, badminton, e-sports, and more
• Slots: 300+ slot machines from the world's leading providers
• Live Casino: Baccarat, blackjack, roulette, dragon tiger with live dealers
• Roulette: European, American and Asian Roulette
• Jackpot: Progressive jackpots worth millions in MYR
• Table Games: Poker, sic bo, pai gow, classic baccarat

To play slots at city88, log in to your account and navigate to the "Slots" section. Choose a game you like, set your stake using the "Coin Size" or "Bet Level" controls, then click the "Spin" button to play. Most slots also feature an "Auto Spin" button for automatic spins. Check the paytable of each slot to understand winning combinations and special symbols.

Live Casino at city88 delivers a real casino experience broadcast live from professional studios. You play against actual human dealers — not a computer. Games include baccarat, blackjack, roulette, and dragon tiger. Every round is recorded and available for review, ensuring full transparency. A stable internet connection (4G/5G or Wi-Fi) is recommended for the best experience.

City88 offers betting on a variety of sports popular in Malaysia:

• Football: Malaysia Super League, FAM Cup, Piala Malaysia, EPL, La Liga, Serie A, Champions League
• Badminton: BWF World Tour, Thomas Cup, Uber Cup, All England
• E-Sports: Dota 2, CS:GO, Mobile Legends, Valorant
• Tennis, Basketball, Golf, F1: Major international matches

Odds are displayed in an easy-to-understand Malay/Asian format.

Progressive jackpots at city88 updates in real time based on the total wagers placed by all members — the value can reach millions of MYR. The largest jackpot ever won at city88 exceeded RM2 million. Check the Jackpot to view the current jackpot values updating in real time. Every time you play an eligible jackpot game, you are automatically entered into the main jackpot draw.

Yes! Most slot games on city88 have a demo (free play) mode that you can try without any deposit or login. Look for the "Demo" or "Try" button on the game page. Demo mode uses virtual credits and involves no real wagering — great for practising and getting familiar with game mechanics before playing with real money. Winnings in demo mode cannot be withdrawn.

Yes, all games at city88 use Certified Random Number Generator (RNG) by independent international certification bodies. RNG ensures every slots spin, baccarat hand, or roulette turn is completely random and unpredictable. city88 Live Casino uses real dealers from certified studios. Game fairness audit reports are available upon request.

Betting limits vary by game:

• Slots: Minimum RM0.10 to maximum RM500 per spin (depending on the game)
• Live Baccarat: Minimum RM5 up to RM50,000 per hand
• Roulette: Minimum RM2 up to RM20,000 per bet
• Sports Betting: Minimum RM5 up to a limit that varies by match and bet type

Full limits are displayed within each game before you start betting.

If you experience technical issues while playing (game freezing, connection dropping, etc.), try the following steps: (1) Refresh the page. (2) Clear your browser cache. (3) Try a different browser or restart your device. If the issue persists, note the time, game name, and round ID (if available), then contact city88 LiveChat support. We will review the game logs to ensure no affected bets are left unresolved.

Yes, city88 applies the highest industry security standards. Our platform is protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banks. All your personal and financial data is fully encrypted before transmission. We also conduct regular security audits by independent third parties to ensure the platform remains secure at all times.

To enable 2FA on city88, go to "Account Settings" → "Security" → "Two-Factor Authentication". Choose your preferred 2FA method: OTP via SMS to your Malaysian phone number, or an authenticator app (Google Authenticator / Microsoft Authenticator). Follow the setup instructions and test it by logging in again. Once 2FA is enabled, every login will require an additional verification code alongside your password.

City88 complies with international data protection standards. Your personal data is used solely for account management, identity verification, and legal compliance purposes. We do not sell or share your personal data with third parties without your consent. For full details, please read Privacy Policy us. You may also request a copy of the personal data we hold about you.

If you suspect your city88 account has been compromised, take the following steps immediately: (1) Change your password right away. (2) Review your login history for any suspicious activity. (3) Contact city88 support via LiveChat or email support@city88.im to report the incident. (4) Temporarily freeze your account if necessary — the city88 security team will investigate and restore any confirmed losses resulting from unauthorised access.

The official city88 website operates only on our official domain. Be cautious of sites with URLs that look similar but differ slightly. Signs of a fake site include: suspicious URLs, no HTTPS connection (padlock icon), different design, or spelling errors. city88 will never ask for your password via WhatsApp, Telegram, SMS, or email. If in doubt, type the URL directly into your browser.

Self-exclusion allows you to fully block access to your city88 account for a set period (6 months to 5 years). Contact city88 support via LiveChat or email to activate self-exclusion — the process is free and completely confidential. Once activated, it cannot be reversed before the period ends. For more information on the self-management tools available, visit the Responsible Gaming us.

Yes, city88 operates under an international online gambling licence issued by a recognised regulatory authority. Our operations comply with international standards for player protection, game fairness, and financial security. Full licence details are available for review at the bottom of the main page and in Terms & Conditions us.

To submit a formal complaint, email support@city88.im with the subject line "Formal Complaint" and include full details such as your account ID, date of incident, description of the issue, and any relevant evidence. city88 is committed to responding to all formal complaints within 48 working hours. If you are not satisfied with the resolution provided, you may refer the matter to our licensing regulatory body.

The city88 VIP Programme has 5 tiers based on the total points you accumulate:

• Bronze – The starting tier for all new members
• Silver – Higher cashback, faster withdrawals
• Gold – Exclusive deposit bonuses, higher withdrawal limits
• Platinum – Personal account management, exclusive promotions
• Diamond – The highest tier of privileges, unlimited withdrawal limits, and exclusive physical gifts

The more active you are, the faster you move up the tiers.

You earn VIP Points automatically every time you place a real bet at city88. The earning rate varies by game type — slots typically award more points than Live Casino. Every RM10 wagered generally earns 1 Point. Accumulated points can be redeemed for cash, bonuses, or exclusive rewards via the "VIP Rewards" section in your account. Check VIP Rewards page for full details.

Log in to your city88 account and navigate to the VIP Rewards. Check your Points balance and select the reward you wish to redeem — whether cash (credited to your main account), bonus credits, or other prizes. The minimum redemption is 500 Points. Redeemed Points are deducted from your balance immediately, while rewards are credited within 5–30 minutes.

Yes, city88 VIP Points have a validity period of 12 months from the date of credit. Points that are not redeemed within 12 months will expire automatically. Points may also expire if your account is inactive (no betting activity) for more than 90 consecutive days. You will receive an email notification 30 days before your Points are set to expire as a reminder.

city88 Diamond VIP members enjoy the highest tier of privileges, unavailable at any other level:

• Personal account management available 24/7
• Express withdrawal within 1 hour with no limit
• Weekly cashback up to 15%
• Exclusive deposit bonuses not available to regular members
• Invitations to exclusive events (live sports tournaments, VIP functions)
• Special birthday rewards
• Dedicated priority support channel

Your city88 VIP tier is based on the total Points accumulated within a rolling 3-month period. If your accumulated Points fall below the threshold for your current tier during the assessment period, your VIP tier may be downgraded accordingly the following month. To maintain your VIP tier, stay active and keep a consistent level of wagering.

Yes! All city88 members are automatically enrolled in the VIP Programme at Bronze tier when their account is registered and activated. No separate application is required. Start playing and your Points will accumulate automatically from your very first bet. Check your VIP progress at any time through the VIP Rewards in your account.