City88 Terms & Conditions – Complete Rules for Malaysia's Online Entertainment Platform

Welcome to city88, an online entertainment and betting platform operating under the domain https://city88.im. These Terms & Conditions constitute a legally binding agreement between you ("Member" or "User") and city88 ("Platform", "We", "Us").

By accessing the city88 website, registering an account, or using any of the services offered by city88 — including slots, live casino, Sports Betting, roulette, jackpot, and table games — you hereby acknowledge that you have read, understood, and agreed to be bound by all the terms set out in this document, as well as supporting documents such as our Privacy Policy and Responsible Gaming Policy.

To be eligible to register and use our services city88, you must meet all of the following eligibility requirements:

• Aged 21 years and above at the time of registration and throughout your use of the platform.
• Is an individual with full legal capacity to enter into a binding agreement.
• Not listed on any registry of individuals prohibited from gambling by any regulatory body.
• Using the platform for personal use only, and not on behalf of any third party.
• Has never had an account closed or suspended by city88 previously due to a breach of terms.

Each individual is permitted to hold only one (1) active account on the platform city88. Holding more than one account — whether using a different name, phone number, email address, or financial information — is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of any remaining funds.

• All information provided during registration must be truthful, accurate, and kept up to date at all times.
• You are solely responsible for maintaining the confidentiality of your account password.
• Any activity carried out through your account is deemed to have been performed by you, unless you report unauthorised access in writing to city88 within 24 hours.
• City88 reserves the right to request identity verification (KYC), including a copy of your identification document, before processing your first withdrawal or if any suspicious activity is detected.
• Accounts may not be transferred, sold, or shared with any other party.

City88 supports a wide range of payment methods popular among Malaysian users. All deposits are credited to your city88 account instantly or within the timeframe specified for each payment method.

• All deposits must be made using an account or e-wallet registered in your own name. Third-party deposits are not accepted.
• City88 does not charge any processing fees for deposits. However, your financial service provider may impose their own charges.
• If you experience any issues with a deposit, contact the city88 support team within 24 hours with proof of transaction (screenshot) for resolution.

Withdrawal of funds from the account city88 is subject to the following conditions and processed in accordance with the member's VIP tier.

• The minimum withdrawal amount per request is RM50.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as your city88 account.
• Standard (Bronze) members will be processed within 1–24 hours business days; Diamond members enjoy express withdrawals within 1 hour.
• City88 reserves the right to request additional document verification before processing withdrawals exceeding RM5,000 or for a new member's first withdrawal.
• Withdrawals involving bonus funds must meet the applicable rollover requirements before a withdrawal can be processed.
• Any withdrawal suspected of involving money laundering or fraud will be placed on hold pending investigation.

City88 offers a variety of attractive bonuses and promotions to members, including a Welcome Bonus, VIP cashback, sports rebates, and birthday bonuses. All bonuses are subject to the specific terms and conditions stated in each promotional offer.

General Bonus Terms:

• Each bonus may only be claimed once per member, per household, per IP address, or per device, unless otherwise stated.
• Bonuses carry rollover requirements (wagering conditions) that must be fulfilled before any withdrawal is permitted from funds that include the bonus.
• Rollover requirements typically range from 3x to 10x depending on the bonus type — please review the specific terms of each promotion before claiming.
• City88 reserves the right to void bonuses and any winnings derived from them if a member is found to have violated the promotional terms or engaged in conduct intended to exploit the bonus system.
• Bonuses are non-transferable to other members and cannot be directly exchanged for cash.
• In the event of any dispute over the interpretation of bonus terms, city88's decision is final.

All games offered on the platform city88 — including slots, baccarat, blackjack, roulette, dragon tiger, sic bo, Malaysia Super League and EPL football betting, badminton, e-sports, and more — are governed by their respective game rules published in the platform's help section.

• The outcome of all games using a Random Number Generator (RNG) is final and cannot be disputed unless there is clear evidence of a system failure.
• For live dealer games, the table's video recording serves as the official record and will be used to resolve any disputes.
• City88 reserves the right to void any game or bet placed before or during a significant technical disruption, and to refund the stake to the member's account.
• Odds and betting limits may be updated by city88 at any time without prior notice — changes apply only to new bets placed after the update.
• In the event of any discrepancy between the result displayed on your screen and city88's server records, the server records shall be the authoritative reference.

The following activities are strictly prohibited on the platform city88 and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Registering more than one account or providing false information during registration.
• Using automation software, bots, scripts, or any electronic assistance device during gameplay.
• Colluding with other players to gain an unfair advantage (collusion).
• Exploiting any bug or vulnerability in the system to gain an unfair advantage.
• Using the city88 platform for money laundering or financing any unlawful activity.
• Allowing any individual under the age of 21 to use your account for gaming purposes.
• Harassing, threatening, or defaming city88 or its staff through any communication channel.

By Members: You may close your city88 account at any time by contacting our customer support team. Prior to closure, any remaining balance (after fulfilling applicable rollover requirements) will be paid out to you within 5 business days.

By City88: City88 reserves the right to suspend or close any member's account without prior notice under the following circumstances:

• Violation of any section of these Terms & Conditions.
• Suspected use of the account for fraudulent or illegal activities.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Accounts that have been inactive for more than 12 consecutive months (dormant accounts).

City88 is fully committed to responsible gaming. We believe online entertainment should remain a source of fun, not stress. The following self-control tools are available to all members city88:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Limit: Limit the time you spend playing in a single session to avoid fatigue and poor decision-making.
• Cool-Off Period: Take a break from gaming for 24 hours, 7 days, or 30 days — your account will be temporarily blocked from all betting activity.
• Self-Exclusion: For more serious cases, members may apply for a long-term self-exclusion ranging from 6 months to 5 years.

The collection, use, and protection of members' personal data city88 is subject to our separate Privacy Policy, which forms part of this agreement and can be accessed at City88 Privacy Policy.

• City88 collects personal data necessary to deliver its services, fulfil legal obligations, and improve the user experience.
• Your data will not be sold to third parties for marketing purposes without your explicit consent.
• All data stored by city88 is protected with 256-bit SSL encryption and strict access controls.
• You have the right to request access to, correction of, or deletion of your personal data by contacting the city88 support team.

Platform city88 provided on an "as-is" basis. City88 makes no warranties, express or implied, regarding the platform's continued availability, error-free operation, or fitness for any particular purpose.

• City88 is not liable for any losses arising from service interruptions, technical delays, or system failures beyond the platform's control.
• City88's total maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.
• City88 is not liable for any losses resulting from unauthorised access to your account caused by your own negligence in safeguarding your login credentials.

City88 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. The latest version of the Terms & Conditions will always be available on this page, along with the updated revision date.

It is your responsibility to check this page periodically for any changes. Your continued use of the platform city88 after any amendment is published constitutes your acceptance of the revised terms.

• These Terms & Conditions are governed by the applicable laws of the jurisdiction specified in city88's operating licence.
• Any dispute that cannot be resolved through mutual agreement will be referred to recognised international arbitration.
• If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be deemed removed and all remaining provisions shall continue in full force and effect.